Overview:
We are seeking a dedicated and knowledgeable Mid-Level IT Specialist to join our dynamic IT department. The ideal candidate will have a robust background in information technology systems, with a proven track record of managing complex IT projects and providing high-quality technical support. This role requires someone who is adept at problem-solving, has excellent communication skills, and is passionate about leveraging technology to meet business needs.
Responsibilities:
- Provide support and maintenance for the company’s IT infrastructure, including hardware, software, and network systems.
- Troubleshoot and resolve issues related to system performance, networking, and security.
- Manage multiple IT projects, ensuring timely completion and alignment with business objectives.
- Assist in the deployment of new applications and systems, including configuration, testing, and user training.
- Monitor IT systems to ensure they meet the changing needs of the company while addressing security risks and compliance requirements.
- Collaborate with other departments to integrate IT solutions and improve business processes.
- Provide training and support to team members and end-users, enhancing their understanding of new and existing IT resources.
- Keep abreast of the latest industry trends, technologies, and best practices to drive continuous improvement in IT services.
Preferred Skills and Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 3-5 years of experience in IT support, network administration, or system management.
- Strong technical knowledge of network hardware, databases, and operating systems.
- Proficiency with cloud services (e.g., AWS, Microsoft Azure), and virtualisation technologies.
- Excellent problem-solving skills and ability to diagnose and resolve complex IT issues.
- Effective communication skills, capable of explaining technical concepts to non-technical users.
- Experience with project management, capable of leading IT projects from inception to completion.
- Certifications such as CompTIA, Cisco, or Microsoft are highly desirable.
How to Apply:
Please submit your resume along with a cover letter detailing your relevant experience and why you are the best candidate for this position.